Shipping policy

All Capenci orders are processed within 2 - 9 business days after the order date. This depends on the nature of the garment. Any products marked as made-to-order in the description may take up to 15 business days to process. 

Once an order is processed, delivery typically takes 2 - 5 business days, depending on the carrier and shipping address. Tracking information is sent to your email and/or phone number as soon as we fulfill your order.

We are partners with DHL, UPS & FedEx International, allowing zero to on occasion minimal duties and taxes upon arrival. We most often ship directly out of our factory in Cairo, Egypt. 

Orders are processed and shipped out Monday - Friday (excluding major holidays).

Please note that we can not guarantee an order change, such as if you request an address change or cancel your order. We will try our best to complete the request. However, we cannot change your order if the package is shipped before we can complete the request. If we can not change your order, please try to contact your carrier.

Shipping times may increase during high-demand periods.

Delivery times are provided as a guideline and do not factor in delays caused by uncontrollable circumstances, such as severe weather or circumstances related to the courier itself. Shipment delays due to uncontrollable circumstances do not qualify for refunds.

Orders over USD $500 will require a signature delivery and typically arrive in 2 - 3 business days.

If you have any further shipping questions, please email hello@capenci.com

 

Lost/Stolen Packages

Capenci is not responsible for lost and/or stolen packages. If your package has been lost and/or stolen, please contact your carrier immediately and provide them with your tracking number.

Capenci reserves the right to cancel orders, in which case a full refund will be issued immediately.